Walkin for 2013 Pass Out Engineering Freshers in HCL Technologies - B.E/B.Tech/B.Sc/BCA

HCL Technologies is conducting Walkin drive for FRESHERS from 2013 batch for Engineer profile on 2nd September 2013, Monday.

Desired Candidate Profile : 

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
• 60% throughout in academics, No current backlogs

Location :- Noida
Experience :- 0 Years
Education :- B.Tech (CS/IT/EEE/ECE/E&I), BCA / B.Sc. – (CS / IT / Mathematics / Statistics)

**NOTE :- 2013 pass out only

Job Description :-

•  Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development

Company Profile :- HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Walk in Date :- 2nd September 2013, Monday.

Time :- 9 AM – 12 Noon Registration (after 12 Noon no registration will be entertained).

Walkin Address :-

KRISHNA ENGINEERING COLLEGE.,
95, Loni Road, Between Mohan Nagar & Hindan Airforce station,
Ghaziabad-201007 (U.P.),