Job Location :- Noida
Walkin Location :- Kolkata
Desired Soft Skills :-
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
Desired Technical Skills :-
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
- Ability to learn new information quickly and the willingness to do so at all times
- Ability to work flexible hours from time to time to cover for other staff
- Should have understanding of IT Environment and ready to learn new processes and technologies
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
- Knowledge of basic Networking and other technologies
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- Good to have basic understanding of Client Server Architecture, OS
- CCNA/MCP/MSCA Preferred
Educational Requirement : -
- B.Tech (CS/IT/EEE/ECE/E&I)
- BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics, No current backlogs
- 2013 pass out only
Hiring Process :-
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Terms & Conditions :-
- Willing to sign Service agreement of 1 Year (As applicable)
- Willing to relocate, if required
- Willing to work in 24*7 environment
- CTC of 1.80 L/PA
Responsibilities :-
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of variousIT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Walk in Date :- 17th October 2013 Thursday.
Time :- 9 AM – 12 Noon Registration (after 12 Noon no registration will be entertained).
Walk-in Venue :-
Camellia Institute of Technology
Badu Road, Madhyamgram
Kolkata-7000129
Company Profile :- HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.