JP Morgan Hiring as Back Office - Team Member
Desired Candidate Profile :-
- Graduate in Commerce (Preferred) or Graduate in any stream
- Working experience betwwen 0-2 Years
- Oral & written communication skills
- Adaptability to change
- Aptitude for research & analysis
- Attention to detail
- Ability to work as a team
- Need to be comfortable with Night shifts .
Experience :- 0 - 2 years
Location :- Bangalore
Qualification :- Any Graduate
Job Description :-
- Ensure sound understanding of the Standard Operating Procedure. Analyze cases and apply resolutions methods as per SOP guidelines. Manage case inventory & ageing as per pending guidelines
- Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
- Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
- Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
- Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
- Complete the assigned trainings in time
Company Profile :- JP Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients’ interests first.