Erricsson Hiring Freshers as ICT Engineer
Desired Candidate Profile :
- Ability to work at odd hours
- Very interested in Technology and Communication.
- The ability to work constructively under pressure.
- Flexibility and ability to work both in a team as well as individually.
- Able to perform knowledge transfer.
- Customer oriented, Service minded, ready to very close cooperation with Customers
- Good communication capabilities
- Good knowledge and understanding of Ericsson applications.
- Basic Unix understanding
- Excellent written and spoken Communication skills
- Excellent Team work capabilities
Experience : 0 to 2 yrs
Location : Gurgaon
Qualification : Any Graduate
Job Description :
- Responsible for handling of Customer Trouble Tickets with responsibility for time and quality
- Take responsibility that SLA/KPI objectives are being meet according to defined levels
- Communicate with sub-contractors/ partners/ customers as well as with various internal units and stakeholders
- Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. More complex issues after preliminary recognition send to Back Office engineers. Amount of CTT send to BO should not exceed 20 %.
- Handling of all Customer Trouble Tickets received by Service Desk.
- Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.
- To solve at least 20% of coming CTTs.
Company Profile : Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities.
