HP hiring Network Operations Engineer
Desired Candidate Profile :
- Graduate degree in any discipline. Engineer/ MCA would be preferred
- Familiarity with SQL queries and RDBMS concepts
- Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus
- Familiarity with ITIL Foundation
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Should be flexible to work in either APAC (early morning) & EU (afternoon) shifts on rotation
- Should be available to work on weekend as per scheduled roster
Experience : 0 – 3 Years
Location : Bangalore
Location : Bangalore
Qualification : BE/B.Tech, MCA
Job Descrition :
- Receive calls from customers
- Understand and record customers issues
- Validate issues for genuineness and assign severity
- Log tickets for valid issues
- Run initial troubleshooting
- Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
- Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
- Monitor task status and provide periodic updates
- Validate automated alerts for genuineness and assign severity
Company Profile : HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country’s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country’s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation’s largest employers, with businesses spanning customer support to R&D and systems engineering.
