Desired Candidate Profile :
- Candidate should be 2014 pass out and Fresher ( No Experience )
- Comfortable to work in 24*7 environment ( Flexible for night shifts/ Rotational Shifts)
- Demonstrate excellent oral and written communication skills
- Candidate should be BCA / BSc IT /B tech /BE /BBA/B.com/LLB.
- Candidate should be comfortable to sign 2 years Security Bond ( Agreement Breach of this bond will cost 2Lacs )
Experience : Freshers
Location : Noida
Education : BCA/BSC IT/B.Tech/B.E/BBA/B.Com/LLB
Job Description :
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
- Logs and tracks all calls using ticket tracking system
- Assists in software and hardware upgrades and new installations.
- Install personal computers, software, and peripheral equipment
- Perform installations and changes to user's workstations and assign requests to other technical staff member as needed.
- Enters pertinent resolution information and procedures into knowledge base.
- Trains users on software and hardware on-site, as required.
- Documents procedures as required.
- Maintain moderate level of proficiency in software and applications supported by IT.
- Assists in miscellaneous tasks as needed.
- Process data in ViewPoint E-discovery software
- Escalate issues seen during processing and take appropriate or requested action
- Validate and process data using a series of scripts, applications and queries
- Work with other departments to resolve issues associated with specific jobs
- Apply technical knowledge to resolve data integrity issues
- Work closely with team members to ensure jobs are completed in a timely manor
- Work to improve efficiencies by identifying bottlenecks and working with department manager to further automate processes
- Adhere to XLS operational guidelines and processes, to ensure work is done consistently
Xerox Walkin Details
Walkin Date : 11th April 2015Walkin Time : 11 AM - 1 PM
Interview Venue:
Xerox Business Services India Pvt. Ltd.
Logix Cyber Park, C-28 & 29, 4th Floor, Tower-A
Sector-62, Block : C , Noida, UP-201301