- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
- Should be open to relocate to Hyderabad
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience full time experience.
- relevant technical troubleshooting experience.
- Candidates with technical qualification ( B.tech/ BE with Computer Science and IT)
Experience : 0 to 3 yrs
Education : Any Graduate , B.E/B.Tech
Location : Hyderabad
Job Description :
- Troubleshooting of dell laptops.
- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
- Provides support in the inbound or outbound call center
- Solves Customer Issues on any product- mostly in warranty XPS Systems
- Routes customers when appropriate to proper support queues
- Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
- Responsible for regular adjustments that contribute business metric goals
- Excels at tolerance for processes and people
- Solves problems for customers with challenging expectations (often escalated or irate)
Walkin Details
Walkin Date : 10th to 14th August 2015
Walkin Time : 11 AM
Walkin Venue :
Dell International Services,
Plot No 42, Madhapur,
Hyderabad - 500081,
Opp Deloitte, Hitech City
Contact Person : Lakshmi
Hyderabad - 500081,
Opp Deloitte, Hitech City
Contact Person : Lakshmi