Desired Candidate Profile :
- Graduates in any discipline.
- Preferably BE,B Tech, BCA equivalent
- Technical Knowledge on Networking, Hardware preferred
Experience : 0 - 2 Years
Qualification : Any Graduate
Designation : Customer Support Engineers
Location : Bangalore
Job Description :
- Providing excellent customer service support to customers during every single interaction
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product (Laptops, Desktops, Printer etc)
- Assisting end users to avoid or reduce problem occurrences
- Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
- Engaging support as needed to ensure SLA demands are met .
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Providing direction and guidance to process improvements.
- Articulating recommendations and explain resolutions to clients
- Partnering actively with the Sales Pursuit team
Walkin Date : 7th to 14th October 2015
Walkin Time : 9 AM
Interview Address :
ASAP Info Systems Pvt. Ltd.Survey No.9/1,Doddanakundi VillageK R Puram Hobli,Marrathalli Outer Ring RoadBangalore-560037
Landmark:Surya Nissan Show RoomOpp : Rainbow Childrens Hospital