Desired Candidate Profile :
- Should be open to work in night shifts in a 24×7 environment.
- Should have excellent communication skills in english.
- Should be open to relocate to Hyderabad
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience.
- 0-5 years of relevant technical troubleshooting experience.
Experience : 0 to 5 yrs
Salary : INR 3,00,000 – 5,00,000 PA
Job Location : Hyderabad /Secunderabad
Qualification : Any Graduate
Job Description :
- Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responds to customer technical problems/issues related to hardware, software and networking via E mail/chat and phone.
- Owns customer issues from beginning to resolution (handles in place)
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Monitors and tracks issues to ensure accurate resolution.
Walkin Date : 28th October to 4th November 2014
Walkin Time : 11 AM
Walkin Address : Plot No 42, Hitech City Layout, Madhapur, Hyderabad – 500081
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.